MSP Replay is a product designed to give the MSP the ability to 'Roll back the tape' and observe issues exactly how the end user did before they reported a problem.
When you receive detailed and accurate information at the beginning of the troubleshooting process you can resolve an issue much faster. MSP Replay gives you instant insight into what happened on a specific computer by recording the desktop and providing HD video playback at your convenience. With MSP Replay installed on a client computer you’ll never again need to ask 20 questions about “what happened.” You’ll be able to replay the video and see exactly what happened for yourself. MSP Replay saves you time when diagnosing and resolving issues, and it ensures a better experience for your clients. You can even enable MSP Replay users the ability to report problems as emails to your service desk using a standard template, right from their device. Along with web/app/print usage stats and video security policies to protect the user from unwanted video playback, MSP replay is an ideal tool for MSPs looking to decrease resolution time of support issues.
Key Benefits
- Context - Know exactly what your client did to cause the issue.
- Accuracy - Get the whole story with all of the details you need.
- Time Management - Resolve the issue faster.
- Better Customer Service - Don’t frustrate your clients with a million questions.
- Cost Effective - Just a few dollars per month.